Terms of Use

These Terms of Use (“Terms”) govern access to and use of RealTime Sports.

RealTime Sports is operated by ICR Enterprises Pty Ltd ABN 95 108 880 824 (“ICR Enterprises”, “RealTime Sports”, “we”, “us” or “our”).

By creating an account, creating or administering a venue, purchasing a subscription, registering for an event, using the RealTime Sports website or app, or otherwise using RealTime Sports, you agree to these Terms.

If you use RealTime Sports on behalf of a company, club, venue, association, school or other organisation, you represent that you have authority to act for that organisation.

These Terms should be read with our Privacy Policy.

RealTime Sports is a technology platform that may enable users to:

• create and manage venues and follow venues;
• publish real-time venue information and display ON/OFF or similar status information;
• display open, closed, suspended, delayed, postponed or other status information;
• manage courts, coaches, lanes, studios, fields, areas or other resources;
• configure venue opening information and publish scheduled and unexpected closures;
• display countdowns and send push notifications;
• publish Noticeboard information;
• create and promote events and search for venues and events;
• manage event capacity and register attendance;
• operate waitlists and register Plus Ones or guests where available;
• offer free and paid events with ticketing or registration;
• make online payments and pay-at-venue reservations where available;
• manage recurring events and manage staff or hosts;
• manage venue subscriptions; and
• use other functionality introduced from time to time.

Not every feature is available to every user, venue, plan, platform or jurisdiction.

RealTime Sports provides technology that connects venue operators, event organisers and users.

Unless RealTime Sports expressly states otherwise for a particular transaction, RealTime Sports is not the operator, owner, coach, instructor, promoter or provider of the underlying sporting activity, venue or event. The relevant venue or event organiser is responsible for providing the underlying event or service.

RealTime Sports does not automatically become the organiser merely because an event appears on the platform, RealTime Sports processes or facilitates payment, a notification is sent through the platform, or RealTime Sports provides attendance or ticketing functionality.

You must provide accurate information when creating an account.

You must not impersonate another person, create an account using another person's details without authority, provide deliberately false information, create accounts for fraudulent purposes or attempt to evade a previous suspension or ban.

Where a person does not have legal capacity to agree to these Terms independently, an appropriate parent, guardian or authorised representative must be involved.

You are responsible for maintaining the confidentiality of your password, PIN, administrator credentials, staff credentials and other security information.

You must take reasonable steps to prevent unauthorised access. Notify RealTime Sports promptly if you reasonably suspect that an account or administrator credential has been compromised.

Venue administrators may authorise staff or hosts to perform limited functions. Venue administrators are responsible for:

• granting access only to appropriate persons;
• removing access when no longer required;
• configuring permissions appropriately;
• keeping staff PINs confidential; and
• ensuring authorised staff understand their responsibilities.

Staff access must not be shared with unauthorised persons.

Venue operators must take reasonable steps to ensure information they publish is accurate, current, lawful, not misleading, appropriate and updated when circumstances change.

Venue operators are responsible for their own operations, including venue safety, staffing, licences, permits, insurance, facility conditions, sporting rules, supervision, coaching services, safeguarding requirements, participant eligibility, emergency procedures and compliance with laws applying to their venue.

An event organiser is responsible for the underlying event. This includes responsibility for whether the event takes place, venue suitability, participant capacity, event description, event price, applicable taxes, cancellation conditions, refund settings, participant eligibility, age restrictions, qualifications, supervision, safety requirements, equipment, staff, insurance, licences and permits, accessibility, event-specific rules, compliance with sporting-body requirements and compliance with applicable law.

Organisers must not list events they do not have authority to organise.

Organisers must take reasonable steps to ensure event listings correctly describe important information including date, time, location, price, participation requirements, capacity, cancellation conditions and material restrictions.

If an organiser becomes aware that important information is incorrect, the organiser must correct it promptly where reasonably possible.

Submitting an event registration does not necessarily guarantee participation. Registration may depend on available capacity, successful payment, eligibility requirements, organiser confirmation, completion of registration information or other conditions disclosed for the event.

Organisers may set attendance limits. Once capacity is reached, further participants may be unable to register, be offered a waitlist or be dealt with according to another event setting.

Where a waitlist is enabled, joining the waitlist does not guarantee a place, position may change, availability may change at short notice and a place may become available when another participant cancels. RealTime Sports may automatically update a participant's registration according to the event's configured rules.

Users are responsible for checking relevant notifications and event status. An organiser may cancel, modify or manage attendance where reasonably necessary and consistent with its stated event conditions and applicable law.

Where an event allows Plus Ones, the primary registrant may register another participant. The primary registrant must have authority to register that person, provide accurate information, tell the guest about relevant event conditions, ensure the guest understands applicable charges and ensure the guest complies with applicable event rules.

Adding a Plus One may count toward event capacity and may affect charges. An organiser may restrict the number of Plus Ones.

Event organisers may receive information reasonably necessary to administer attendance. Some events may display limited information about attendees to other users.

Users must not scrape, copy, harvest, commercially exploit or misuse attendee information.

Some organisers may charge a fee to attend an event. The event listing or checkout should disclose the price payable. Users must review the relevant event information before completing a transaction.

Where RealTime Sports facilitates online payment, payment may be processed through a third-party payment provider. Your transaction may therefore also be subject to that provider's terms.

RealTime Sports may receive confirmation of payment, failed payment, refund, dispute, chargeback and other transaction information.

Where an event supports “Pay at Venue”, the platform records a reservation, payment remains due to the relevant organiser or venue, the organiser may set conditions for that reservation and the participant remains responsible for payment where the applicable conditions require it.

A pay-at-venue reservation should not be represented as payment having been completed.

Where a booking, ticket or transaction includes a platform, booking, service or processing fee payable by the customer, the amount should be disclosed before the transaction is completed as required by applicable law.

Nothing in these Terms permits misleading pricing or avoidance of mandatory Australian pricing requirements.

Event organisers may establish cancellation and refund conditions for their events. The applicable policy should be made available to participants before or during booking where reasonably practicable. Organisers must ensure their cancellation policy complies with applicable law.

Where functionality permits, participants may cancel through RealTime Sports. Cancelling attendance does not necessarily create an entitlement to a refund unless the applicable event policy provides for one or a refund is required by law.

If an organiser cancels an event, the organiser is primarily responsible for dealing with participant entitlements relating to the underlying event. Where RealTime Sports controls funds or refund functionality relevant to that transaction, we may assist in processing an authorised or legally required refund.

An organiser's cancellation policy cannot exclude rights that cannot lawfully be excluded. Nothing in these Terms limits rights or remedies available under the Australian Consumer Law or another law to the extent those rights cannot legally be excluded, restricted or modified.

RealTime Sports may offer paid plans for venue operators. Current plan prices and inclusions are displayed through RealTime Sports or its authorised sales channels. Different plans may permit different numbers of venues or functionality.

Where offered, eligible venue operators may receive a 30-day free trial. Before commencing a trial, RealTime Sports will clearly disclose the trial length, the plan selected, the amount payable after the trial, whether payment details are required, whether the subscription automatically begins after the trial and how to cancel.

If a user cancels before the end of the trial in accordance with the disclosed process, the user will not be charged the annual RealTime Sports subscription fee for the next paid period.

Unless otherwise disclosed at sign-up, an active trial may automatically convert to the selected paid subscription when the trial ends. The applicable price should be disclosed before the user agrees to the trial.

Where a subscription is described as annual or “billed yearly”, the annual fee is charged for the relevant subscription period. An equivalent monthly figure displayed alongside an annual plan is an explanatory monthly equivalent and does not convert the subscription into a month-to-month arrangement unless expressly stated.

Where a subscription automatically renews, the renewal mechanism, amount and cancellation process will be disclosed as required by law and by the relevant app-store or payment-platform rules. Renewal charges will be based on the price properly applicable to the renewal.

Users may cancel a subscription using the method applicable to the way it was purchased:

• Apple App Store: cancellation may need to be completed through Apple subscription settings.
• Google Play: cancellation may need to be completed through Google Play subscription settings.
• RealTime Sports directly: cancellation may be completed through the method provided by RealTime Sports.

Cancellation generally prevents future renewal and does not automatically require a refund of the current subscription period unless required by law or expressly stated otherwise.

When a subscription expires or is cancelled, paid venue functionality may end at the conclusion of the paid entitlement period, the venue may be deactivated or restricted, some administrative functions may become unavailable and information may be retained according to our Privacy Policy.

RealTime Sports may change subscription pricing. A price change will not retrospectively alter a subscription period already paid for unless agreed or required by law. Where an increased price will apply on renewal, we will give reasonable notice where required or appropriate so that the subscriber has a meaningful opportunity to cancel before the new price applies.

You retain ownership of intellectual property rights you have in content you upload. By uploading content, you grant ICR Enterprises a non-exclusive, worldwide, royalty-free licence for the period reasonably necessary to host, store, reproduce, display, format, transmit, distribute through the platform and technically process that content for the purpose of operating, promoting or improving the functionality through which the content was submitted.

This licence does not transfer ownership of your content to us.

You must have the right to upload content you submit. You must not upload content that infringes copyright, infringes privacy, infringes trade marks, is defamatory, is fraudulent, is unlawfully discriminatory, is obscene or unlawful, contains malware, facilitates criminal activity, impersonates another person, reveals personal information without lawful justification or otherwise breaches applicable law.

We may remove, restrict or disable access to content where we reasonably believe this is necessary to enforce these Terms, comply with law, respond to a legitimate complaint, protect users, protect security, prevent fraud or maintain the proper functioning of RealTime Sports.

You must not:

• use RealTime Sports unlawfully;
• misuse another person's account or circumvent security;
• attempt unauthorised administrator access;
• scrape attendee or member data or harvest contact details;
• send spam or manipulate waitlists dishonestly;
• make fraudulent bookings or use stolen payment credentials;
• interfere with platform operation or introduce malicious software;
• overload or attack the service;
• reverse engineer the service except where law expressly permits it;
• falsely represent yourself as a venue or publish misleading events;
• use the service to harass another person or misuse confidential staff information; or
• use RealTime Sports for an unlawful purpose.

Push notifications are a convenience feature. Delivery can be affected by internet connectivity, mobile coverage, device configuration, notification permissions, battery optimisation, operating-system restrictions, Apple services, Google services, third-party notification infrastructure, device failure or technical faults.

RealTime Sports does not guarantee that every notification will arrive, arrive immediately or arrive in order.

Most venue and event status information is controlled by third-party organisers or venue administrators. RealTime Sports does not independently verify every opening, closure, cancellation, delay, court status, coach status, event listing, capacity figure or Noticeboard post.

Users should contact the venue directly where confirmation is particularly important.

RealTime Sports is not an emergency warning system. Do not rely on RealTime Sports to call emergency services, communicate an immediate threat to life, issue emergency evacuation instructions, provide medical assistance or replace official emergency warnings.

In Australia, call 000 where emergency assistance is required.

RealTime Sports does not control the inherent risks of sports, recreation, fitness activities or venue attendance. Participants remain responsible for making appropriate decisions about participation, including matters relating to fitness, medical suitability, equipment, weather, supervision, venue conditions and individual capability.

Nothing in this clause excludes liability that cannot lawfully be excluded.

Except for user content and third-party material, intellectual property in RealTime Sports is owned by or licensed to ICR Enterprises. This includes, where protected, application software, website code, interface design, graphics, branding, database structure, platform documentation, logos and proprietary functionality.

You may use RealTime Sports only for its intended purposes.

We aim to provide a reliable service but cannot promise uninterrupted availability. RealTime Sports may be affected by maintenance, upgrades, outages, cybersecurity incidents, hosting failures, payment-provider failures, third-party outages, telecommunications failures, device compatibility, bugs or circumstances outside our reasonable control.

RealTime Sports may develop, modify or discontinue functionality. Where a change materially reduces a paid service during a subscription period, we will take reasonable steps appropriate to the circumstances, having regard to the reason for the change, legal and security requirements, the significance of the affected function and rights available under applicable law.

RealTime Sports depends on third-party services including Apple, Google, hosting providers, payment processors, internet infrastructure, push-notification services, analytics services and email providers.

We are not responsible for a third party's independent acts or omissions except to the extent liability cannot legally be excluded or the act or omission is legally attributable to us.

We may suspend or restrict access where reasonably necessary because of a serious or repeated breach of these Terms, fraud, security concerns, unlawful conduct, material non-payment, serious misuse of personal information, harm to other users, platform abuse or a legal requirement.

Where appropriate and reasonably practicable, we may notify the affected user and provide an opportunity to remedy the issue. Immediate action may be taken where necessary for security, safety, fraud prevention or legal compliance.

We may terminate an account for serious or repeated breaches where termination is reasonable in the circumstances. Termination will not affect rights that accrued before termination. Any refund rights following termination will depend on the reason for termination, the applicable subscription, the circumstances and rights under applicable law.

A user may request permanent deletion using the available account-deletion functionality. Deletion is subject to the retention provisions in the Privacy Policy.

Deleting an account does not necessarily cancel independently managed Apple or Google subscriptions.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or statutory protection under the Australian Consumer Law or another law that cannot lawfully be excluded, restricted or modified.

The Australian Consumer Law may provide guarantees in relation to services, including guarantees relating to due care and skill, fitness for purpose in applicable circumstances and reasonable time for supply.

Any exclusion or limitation in these Terms applies only to the maximum extent permitted by law. If an exclusion would unlawfully remove a statutory right, it does not apply to that extent.

Subject to applicable law, RealTime Sports is not responsible for loss caused solely by matters outside our reasonable control such as inaccurate information entered by an organiser, an organiser cancelling an event, venue closure, injury occurring at an independently operated event, user failure to attend, loss of internet connection, device notification settings, failure of an independently operated venue or conduct of another participant.

This clause does not protect RealTime Sports from liability for its own conduct where liability cannot lawfully be excluded.

To the extent permitted by law, RealTime Sports is not liable for indirect, special or consequential loss that was not reasonably foreseeable as a result of our breach. Nothing in this clause excludes statutory remedies that cannot lawfully be excluded.

Where RealTime Sports supplies services that are not ordinarily acquired for personal, domestic or household use or consumption and the law permits liability to be limited, our liability for failure to comply with an applicable statutory guarantee may, where fair and reasonable and legally permitted, be limited to supplying the services again or paying the cost of having the services supplied again.

If a dispute concerns the underlying delivery of an event, users should ordinarily contact the relevant organiser first. Examples include event quality, coaching, facilities, attendance decisions, event cancellation, participant conduct or organiser refund decisions.

RealTime Sports may assist with platform or payment records where appropriate but does not automatically become responsible for the underlying event.

Personal information is handled in accordance with the RealTime Sports Privacy Policy.

Venue operators and event organisers must also comply with privacy obligations applicable to their own handling of participant information. Information obtained through RealTime Sports must not be used for unrelated marketing or another unrelated purpose without an appropriate legal basis.

By using RealTime Sports, you agree that service-related notices may be provided electronically where permitted by law. This can include notices through email, app notifications, in-app messages or the website.

Marketing communications are subject to separate applicable consent and unsubscribe requirements.

We may update these Terms to reflect new functionality, legal requirements, security requirements, operational changes or changes to the service. Minor changes may take effect when published.

Where a change materially disadvantages an existing paid subscriber during an existing subscription period, we will provide reasonable notice where practicable and provide any rights required by law.

If we do not immediately enforce a provision, that does not necessarily mean we waive the right to enforce it later.

If part of these Terms is invalid or unenforceable, the remaining provisions continue to operate to the extent possible.

These Terms, the Privacy Policy and any specific conditions expressly presented for a relevant RealTime Sports service constitute the agreement relating to use of that service, subject to rights that cannot legally be excluded.

Users must not transfer an account or contractual rights without appropriate permission where the transfer would materially affect account security or performance.

ICR Enterprises may restructure or transfer operation of RealTime Sports as part of a legitimate corporate transaction, subject to applicable law and the rights of affected users.

These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory law that applies otherwise.

Nothing in this clause prevents a consumer from exercising a statutory right to commence proceedings in another competent jurisdiction where applicable law provides that right.

RealTime Sports may provide venue operators with analytics and reporting about activity associated with their own venue, including follower growth, event activity, registrations, attendance, waitlists, ticket sales, check-in patterns and other participation trends.

Analytics provided to venue operators may relate to activity within their own venue or be presented in aggregated form. Venue operators must not use analytics data to:

• identify or target individual users for unrelated marketing without an appropriate lawful basis or consent;
• discriminate against users in breach of applicable law; or
• share, sell or otherwise commercially exploit analytics data outside the permitted operation and management of their venue.

Venue analytics are intended to help operators understand how their community engages with their venue, improve programs and events, identify participation trends and make better-informed decisions about the sporting opportunities they provide.

Partner Analytics

RealTime Sports may also work with authorised State, Territory and National sporting organisations, governing bodies, associations and other recognised sporting stakeholders to provide broader participation analytics and insights.

The purpose of RealTime Sports Partner Analytics is to provide sporting organisations with a transparent, top-down view of how their sport is growing and being participated in across venues, regions, States, Territories and Australia as a whole.

Partner Analytics may include aggregated information relating to:

• overall participation and participation growth;
• number and activity of participating venues;
• number and type of events;
• registrations and attendance;
• recurring and one-off participation;
• waitlist and capacity trends;
• broad age-group demographics;
• gender demographics where this information has been provided;
• geographic participation trends;
• participation by State or Territory;
• venue and event utilisation;
• free and paid participation;
• time and day participation patterns; and
• other aggregated statistical information that may assist with understanding and developing a sport.

RealTime Sports may use platform-wide information to produce these insights. Before participant information is disclosed through Partner Analytics, RealTime Sports will take reasonable steps to aggregate and de-identify the information so that individual participants are not reasonably identifiable.

Partner Analytics will not ordinarily provide State, Territory or National sporting stakeholders with individual participant names, email addresses, profile photographs, payment-card information, private communications or other direct personal identifiers.

RealTime Sports may also apply safeguards such as grouping information into age ranges or geographic areas, suppressing very small datasets or limiting the level of detail available where necessary to reduce the risk of an individual being identified.

Access to Partner Analytics may be restricted according to the stakeholder’s role. For example, a State or Territory sporting organisation may receive analytics relating to its own jurisdiction, while an authorised National sporting organisation may receive broader national information together with appropriate State and Territory comparisons.

Partner Analytics stakeholders must not use information provided through RealTime Sports to attempt to identify or re-identify individual participants or combine de-identified information with other datasets for the purpose of identifying individuals.

RealTime Sports may enter into commercial partnerships or subscription arrangements with sporting organisations for access to Partner Analytics. Such arrangements do not authorise the sale or disclosure of identifiable participant information.

RealTime Sports may also use aggregated and de-identified platform-wide information for its own operational, research, service-improvement and business purposes.

Our purpose

RealTime Sports Analytics is intended to help sporting organisations better understand participation, identify opportunities for growth and make more informed decisions about programs, facilities, events and participation initiatives.

Our goal is to help all sports thrive and to help individuals and communities get the greatest possible benefit, enjoyment and opportunity from the sports they love.

RealTime Sports integrates with Stripe, Inc. (“Stripe”) to enable venue operators to accept payments for paid events. Venue operators must connect a Stripe Express account and agree to Stripe’s own terms, including Stripe’s Connected Account Agreement, before accepting payments on the platform.

By using the event payment feature, venue operators acknowledge that:

• Stripe handles payment processing, card authentication, fraud detection and payouts;
• Stripe’s terms and policies govern the Stripe Express account and payment processing relationship;
• RealTime Sports acts as the platform facilitating the connection between buyer and venue operator; and
• RealTime Sports is not a party to the payment contract between the buyer and the venue operator.

Platform service fee: RealTime Sports deducts a platform service fee from the venue operator’s payout on each successful paid event booking. The fee comprises a 3% platform commission plus Stripe’s standard payment processing fee. The fee is venue-absorbed — ticket buyers pay only the listed ticket price and are not charged any additional amount by RealTime Sports.

Refunds: Refunds on paid event tickets are issued to the buyer’s original payment method through Stripe. Where a venue operator cancels an event or a refund is approved within the relevant refund policy, the ticket price is returned to the buyer. Stripe’s processing fee is ordinarily absorbed by the venue operator in line with standard platform refund practices. RealTime Sports’ platform margin may also be adjusted on a refund depending on the reason for the refund.

Bookings are confirmed only after payment has been verified by RealTime Sports’ payment systems. RealTime Sports does not guarantee Stripe’s availability and is not responsible for Stripe service outages or processing errors that are outside RealTime Sports’ reasonable control.

ICR Enterprises Pty Ltd
ABN 95 108 880 824
Operator of RealTime Sports
New South Wales, Australia

Email: hello@realtimesports.app

Website: realtimesports.app